Swelling/Puffing is not considered as a defect and isn't part of our warranty . Typically this is due to improper use or misuse. We make sure to offer packs that have been tested and are known to be reliable and have a high cycle life when treated properly.
Please note SMC will only warranty packs that are purchased from the SMC site. We will not cover warranty for packs sold on Ebay or other similar sites. If you buy from a Hobby Shop we will work with them and warranty the packs based on the info provided by the hobby shop.
Battery Limited Warranty
Exclusive Warranty- Superior Matching Concepts, Inc., (SMC) warranties that the batteries purchased will be free from defects in materials and workmanship at the date of purchase by the Purchaser.
SMC reserves the right to change or modify this warranty without notice and disclaims all other warranties, express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This warranty covers only those Products purchased from an authorized dealer that has purchased the Batteries from an authorized SMC distributor. Third party transactions are not covered by this warranty. Proof of purchase is required for warranty claims.
(b) Limitations- SMC MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- SMC’s sole obligation hereunder shall be that SMC will, at its option, replace any Product determined by SMC to be defective. In the event of a defect, this is the Purchaser’s exclusive remedy.
Replacement decisions are at the sole discretion of SMC. This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of or to any part of the Product. This warranty does not cover damage due to improper installation, operation, maintenance or attempted repair by anyone.
SMC DOES NOT INSPECT OR REPAIR BATTERIES.
Never ship LiPo batteries to SMC. It’s illegal to ship damaged LiPo Batteries. Contact us before shipping out any pack for return.
SMC SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the liability of SMC exceed the individual price of the Product on which liability is asserted. As SMC has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly the user accepts all resulting liability.
Damaged/Crash Replacement Program
All SMC packs come with 1 year damage or crash replacement program which allows you to get a damaged/crashed pack to be replaced at 30% off the regular sale price listed on our website plus shipping charges. A valid proof of purchase is required and it must be within the 1 year period. The SRD line of packs are not covered under our damage/crash warranty as these are used under extreme conditions.
Steps to get a pack replaced under this program:
- Email a copy of a valid sales receipt that clearly shows the date and that the item is an SMC pack.
- Take a picture of the damaged/crashed pack.
- Include your shipping address with the email. A Paypal invoice will be sent for payment of the replacement pack.
SMC reserves the right to deny replacement to any serial abusers of this replacement program.
180 Shen-Elk Plaza
Elkton , VA 22827